Privacy Policy

1. Introduction

Welcome to Pawzly ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal identifiers: Name, email address, shipping address, billing address, and phone number when you place an order.
• Payment information: Credit card details and billing information. Note: payment processing is handled securely by Shopify Payments — we do not store your full card details on our servers.
• Communications: Any messages you send us via email or contact forms.
• Newsletter subscriptions: Your email address if you opt in to our mailing list.

We also automatically collect certain information when you visit our site:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and cookie data

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Communicate with you about your purchases and respond to inquiries
• Send promotional emails and newsletters (only if you have opted in)
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Shopify: Our e-commerce platform provider, which processes orders and payments on our behalf.
• Shipping carriers: Such as USPS, UPS, or FedEx, to deliver your orders.
• Email service providers: To send transactional and marketing emails.
• Analytics providers: To help us understand how our website is used.
• Legal authorities: When required by law or to protect our rights.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: